Prescribing marketing strategies and solutions to help your business to claim, “CUSTOMERS LOVE ME!”
I wrote my first blog post entitled “CLM Defined” back in March of 2014. I was introducing my audience to the concept of Customer Lifecycle Management, or CLM. As I wrote then, “CLM stands for Customer Lifecycle Management. A CLM approach transcends traditional marketing, which tends to focus on the execution of cyclical campaigns and … Continue reading CLM Redefined as Customers Love Me
Your strategic marketing initiative has a lot riding on its success. In my opinion there are seven key factors separating successes from failure. Last week I published Part I of the “Seven Differentiators of Success for Your Strategic Marketing Initiative.” We covered four of the seven in that post. They are executive buy-in and C-level commitment, management … Continue reading Strategic Marketing Initiative Success: 7 Differentiators of Success (Part II)
Successful strategic marketing initiatives drive growth As a marketing leader, you want to pile up the successful strategic marketing initiatives. In over twenty years of Marketing, I worked on many large cross-functional projects. Multiple CLM, CRM and Marketing Automation implementations; restructuring of a lead program responsible for millions of leads per year; Customer Loyalty and Satisfaction … Continue reading Successful Strategic Marketing Initiatives: 7 Differentiators of Success (Part I)
There are many benefits to building your brand, especially for your CLM program. When building a brand, many folks think of logos, marketing collateral, advertising, and other imagery as their brand. They lump in patents, copyrights, trademarks and other intellectual property; domain names, slogans, jingles, and other components. And they are partially correct. But a … Continue reading 3 Benefits to Building Your Brand for Your Customer Lifecycle Marketing program
Why growing welcome program revenue needs to be a priority. As a Marketer, you are always looking to engage your customers and grow revenue and retention. You have many touch points and channels to leverage. Growing welcome program revenue can be one of those low-hanging fruit programs. One of the first actions your customers will … Continue reading Growing Welcome Program Revenue: 5 Considerations
I attended a conference earlier this week and interacted with many smart Marketers. Each was doing some wonderful things and accomplishing a great deal. However, everyone seemed to be having the same challenges. They asked similar questions with respect to growing revenue and retention. These challenges could be resolved with basic technology tools. The three … Continue reading 3 Technology Tools You Need to Build a Successful Customer Lifecycle Marketing Program
Recently I was asked how do customers benefit from being loyal to a company. Let’s explore some here. Typically you would offer your best clients access to improved levels of service. One of my favorite examples is how companies will utilize their telephony software to move their best customers up in a phone queue, so the most … Continue reading Customer Loyalty Needs to Benefit the Customer
Referrals should be at the top of every brand’s new customer acquisition with list. When I think about all of the programs a brand can implement to acquire new customers cost effectively and relatively quickly, I can think of none more effective than customer referral programs. Are you a business that creates raving fans? Do … Continue reading Referrals Jumpstart Your New Customer Acquisition: 5 Keys To Success
The first question most people ask me is what is CLM? CLM stands for Customer Lifecycle Management. A CLM approach transcends traditional marketing, which tends to focus on the execution of cyclical campaigns and lead acquisition. With CLM, the focus is on the individual in true 1:1 fashion across the entire life of the consumer … Continue reading Customer Lifecycle Management (CLM) Defined
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